How soon will my order ship?
Most orders ship within 2 business days of being placed, via FedEx Home or Ground. Due to the high volume of orders being received by FedEx during the holidays this may be extended. Our last days for orders with a guaranteed christmas arrival is December 14th at 11:59AM EST. We will still make our best attempt to get gifts out before Christmas but shipping speed is dependent on FedEx's workload (sorry!). We currently do not offer expedited shipping due to exorbitant costs $150+. Alaska and Hawaii orders ship via USPS Priority Mail and may take a few extra business days for delivery.
Do you ship Internationally?
At this time we are only shipping to the US. We offer free shipping for orders over $89 (all play mats) to the lower 48 US States.
What are your shipping rates?
All you can fit in your cart $5 flat rate shipping OR Shipping is FREE on all orders over $89+ in the 48 States!
Do you ship to PO Box or APO Addresses?
We can not ship to PO Box or APO addresses at this time.
CLEANING & CARE
What are the cleaning instructions?
As with any baby product we suggest you clean the printed surface of our play mat completely before first use. With the mat connected, gently scrub the tiles with a damp towel or the scrubby side of a sponge using mild soap and water, then dry them completely with a dry towel - a mild soap or dish soap works well. Avoid using harsh or abrasive detergents. When you pick up or move your play mat, clean the floor underneath in a similar fashion.
Are your play mats water/liquid resistant?
Yes - our tiles fit together very snugly and are liquid resistant. The smooth printed surface makes it easy to wipe up spills with a dry cloth.
Are your play mats OK if I have pets?
We have had mixed reviews regarding pets and it will depend on the size and breed. Sharp pet claws may damage the printed surface so should be avoided.
Can I use a vacuum cleaner on the play mats?
Please use caution as vacuum cleaners vary and could cause damage to the mats if suction power is too high.
Are your play mats non-toxic?
Yes, our play mats are made of premium quality EVA foam and high quality printed films. Both the foam and prints are tested to ensure they meet the highest safety standards. The product is non-toxic and rigorously tested to the US Safety Standard and EU Toy Directive to ensure they meet and exceed requirements limiting heavy metals, lead, formamide and phthalates in children's products.
Safety testing of Little Nomad products is conducted by a CPSC-approved (Consumer Product Safety Commission), independently accredited testing laboratory. Our play mats are suitable for All Ages - 0+ Months
What are your play mats made of?
Roam Free™ Play Mats are made of premium quality, non-toxic EVA foam.
Are you coming out with any colors or patterns?
Yes - We have some exciting new releases in store. Add your email address to our subscriber list (below) to be notified of new releases, flash sales, and promotions.
Should I use a rug pad under the play mat?
Most customers anchor the play mat against a wall or with a heavy toy basket. If you prefer to use the mat in the center of the room we do suggest a standard size (4x6, 6x8) non-slip rug pad.
Can I connect the mats to create a different size than what's listed?
Yes - our Roam Free™ Play Mats connect seamlessly to create play spaces both big and small. Tiles are 2 ft x 2ft. Check out our Custom Sizing Guide or contact us for assistance.
I am not sure which color I prefer, do you offer color swatches?
Due to overwhelming demand we are currently out of color swatches - sorry! See our Look Book for more color info.
Can the play mats be placed on carpet?
Low-pile carpet is usually fine but we do not recommend using the tiles on medium to high pile carpeting.
Can heavy furniture or gym equipment be placed on the the mats?
EVA foam is a soft product and heavy furniture or equipment is likely to leave a permanent indentation.
Do your products include a warranty?
Damaged or defective products are covered under our one year limited warranty. If you believe you have received damaged or defective merchandise, please immediately discontinue use of the product and contact us for a warranty replacement via firstname.lastname@example.org
Do you offer returns or exchanges?
Please visit our policies page for information on returns and exchanges.