Frequently Asked Questions


SHIPPING 

How soon will my order ship? Due to high demand products currently have the following estimated ship dates:

MIST - April 28
DUSK, PETAL, FEATHER - May 21

Play mats are available for pre-order and will be shipped in the order they are received. We will not charge your credit card until your play mat is ready to ship!

Do you ship to Canada? Yes - Canadian shipping is available for 4x6 and 6x8 play mats however customs, duties and fees are not included in the shipping fees and should be paid directly by the customer. Enter your address at checkout and select Canadian shipping.

Do you ship Internationally? At this time we are only shipping to the US and Canada. We offer free shipping to the 48 US States.

CLEANING & CARE

What are the cleaning instructions? As with any baby product we suggest you clean the smooth printed surface of our play mat completely before first use. With the mat connected, gently scrub the tiles with a damp towel or the scrubby side of a sponge using mild soap and water, then dry them completely with a dry towel - a mild soap or dish soap would work well. Avoid using harsh or abrasive detergents. When you pick up or move your play mat, clean the floor underneath in a similar fashion. 

Are your play mats water/liquid resistant? Yes - our tiles fit together very snugly and are liquid resistant. The smooth printed surface makes it easy to wipe up spills with a dry cloth.

Are your play mats OK if I have pets? We have had mixed reviews regarding pets and it will depend on the size and breed. Sharp pet claws may damage the printed surface so should be avoided.

GENERAL

What are your play mats made of? Roam Free™ Play Mats are made of premium quality, non-toxic EVA foam.

Are you coming out with any colors or patterns? Yes - We have some exciting new releases in store. Add your email address to our subscriber list (below) to be notified of new releases, flash sales and promotions.

Should I use a rug pad under the play mat? Most customers anchor the play mat against a wall or with a heavy toy basket. If you prefer to use the mat in the center of the room we do suggest a standard size (4x6, 6x8) non-slip rug pad.

Can I connect the mats to create a different size than what's listed? Yes - our Roam Free™ Play Mats connect seamlessly to create play spaces both big and small. Tiles are 2 ft x 2ft. Click About/Custom Sizing for help with placing your order.

 I am not sure which color I prefer, do you offer color swatches? Due to overwhelming demand we are currently out of color swatches - sorry!