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NamaMat FAQ

SHIPPING

How soon will my order ship?

If your item is a "Preorder," general shipping dates will be outlined on the product page but may vary slightly depending on availability of inventory. Preordering an item will ensure you are the first to receive your mat.  If your order is not a "Preorder," most orders ship within 2 business days of being placed, via FedEx Home or Ground. This may be extended during the holidays, due to the high volume of orders moving through the FedEx system. We currently do not offer expedited shipping due to exorbitant costs $150+. Alaska and Hawaii orders only will ship via USPS Priority Mail and may take a few extra business days for delivery.

Do you ship Internationally?

We are currently only shipping to the US. 

What are your shipping rates?

We offer free shipping for orders over $69 within the lower 48 US states.

Do you ship to PO Box or APO/FPO addresses?

At this time we are unable to ship to a PO Box or APO/FPO addresses.

CLEANING & CARE

What are the cleaning instructions?

Use water, mild hand or dish-washing soap and a damp sponge or cloth only, and then dry completely with a dry towel prior to using. Avoid using harsh or abrasive detergents, window or floor cleaners. 

After cleaning the floor underneath your NamaMat, make sure to dry the floor before placing your mat again. Moisture could become trapped under your NamaMat and may not dry. Prolonged exposure to moisture or liquid trapped under your mat may cause mold or mildew which could damage some types of flooring surfaces.

Is NamaMat water/liquid resistant?

NamaMat is liquid resistant so spills can be wiped up easily!

Is NamaMat OK if I have pets?

Our mats are durable enough for daily use and are considered pet friendly. But, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well. Our mats are non-toxic and are considered safe for pets, however we recommend you contact your veterinarian if your pet ingests any portion of the mat or any object that is not considered edible. 

Can I use a vacuum cleaner to clean it?

Any power vacuum cleaner should be avoided due to their high speed rotating brushes which can cause damage to the surface of your mat.

SAFETY

Are your mats non-toxic?

Yes, our mats are made of premium quality polyurethane foam with a synthetic leather top fabric and are tested to ensure they meet the highest safety standards. NamaMat does not contain rubber, latex, PVC’s, formaldehyde, phthalates, BPA, lead or heavy metals. Safety testing of NamaMats is conducted by a CPSC-approved (Consumer Product Safety Commission), independently accredited testing laboratory.

GENERAL

Where are your mats manufactured?

NamaMats are proudly made in the USA from phthalate free polyurethane foam with imported top fabric.

What is NamaMat made of?

NamaMats are proudly made in the USA from phthalate free polyurethane foam with imported top fabric.

Should I use a rug pad under the mat?

NamaMats generally provide better grip on hard floors than rugs. If you find your NamaMat moving on slick flooring, you can use rug grip pads that can be found online or at many local home-goods stores.

I am not sure which color I prefer, do you offer color swatches?

Unfortunately we do not currently offer color swatches.

Can the mats be placed on carpet?

Low pile carpet without padding is usually okay but we do not recommend placing your NamaMat on other types of carpeting.

Do your products include a warranty?

Damaged or defective products are covered under our one year limited warranty. If you believe you have received damaged or defective merchandise, please immediately discontinue use of the product and contact us for further information at Hello@NamaMat.com

Do you offer returns or exchanges?

Please visit our policies page for more information regarding returns and exchanges.

Can NamaMat be used in a bathroom?

NamaMat is not recommended for use in bathrooms or wet environments and should not be stepped on with wet feet as the surface of the mat may be slippery when your feet are wet. 

What kind of shoes can I wear on my mat?

Shoes with a flat bottom are best. Do not wear high heeled shoes as the sharp heels may potentially damage the surface of the mat.