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Policies - House of Noa

Shipping:

  • We offer free U.S. Shipping to the continental 48 states for all orders $89+.
  • Shipping is $5 flat rate for mat orders less than $89
  • We cannot ship to PO Box or APO addresses at this time.

Exchanges:

Please inspect the color of your mat before opening the shrink wrap to make sure it is what you were expecting. If you would like to exchange a product, please return the unopened item(s) for a refund within 14-days of the delivery date and place a new order. The customer is responsible for return shipping; approx. $16-$29 per NamaMat or 6 tile play mat depending upon delivery location.

Please email hello@thehouseofnoa.com for return authorization. Please indicate your order number, items, and reason for return and we will provide further instructions.

Returns:

If you are not satisfied with your purchase, you may return unopened merchandise (shrink wrap still on tiles) for a full refund within 30 days of purchase. If merchandise has been opened, a restocking fee will apply.

We do not offer free returns. Customers are responsible for return shipping charges which are approx. $16-$29 per 6 tile play mat depending upon delivery location.

The following items cannot be returned or replaced:

  • Items without receipt or proof of purchase.
  • Items not purchased on Little-Nomad.com (purchases made via retail partner, must be returned to them directly).

Please email hello@thehouseofnoa.com for return authorization. Please indicate your order number, items, and reason for return and we will provide further instructions.

Damaged or Defective Merchandise:

If you believe you have received a damaged or defective product, immediately discontinue use of the product and contact us at hello@thehouseofnoa.com.

We will make every reasonable effort to assist with replacement or return. Please include your original order number and proof of purchase in the email. All such inquiries are handled on an individual basis. Policy on damaged or defective items is subject to change.


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