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FAQ - House of Noa

SHIPPING

How soon will my order ship?

In Stock items ship within 2 business days of being placed. For backordered items, please refer to your order email confirmation for expected delivery date. All orders in the lower 48 states ship FedEx Home or Ground. We currently do not offer expedited shipping due to exorbitant costs of $150+. Alaska, Hawaii and Puerto Rico orders ship via USPS Priority Mail and may take a few extra business days for delivery.

Do you ship Internationally?

At this time we are only shipping to the US.

What are your shipping rates?

Shipping is free on all orders $89+ We offer $5 flat rate shipping for all orders less than $89.

Do you ship to PO Box or APO Addresses?

We can not ship to PO Box or APO addresses at this time.

CLEANING & CARE

Roam Free Play Mat

What are the cleaning instructions?

As with any baby product we suggest you clean the printed surface of our play mat completely before first use. With the mat connected, gently scrub the tiles with a damp towel or the scrubby side of a sponge using mild soap and water, then dry them completely with a dry towel - a mild soap or dish soap works well. Avoid using harsh or abrasive detergents. When you pick up or move your play mat, clean the floor underneath in a similar fashion.

Are your play mats water/liquid resistant?

Yes - our tiles fit together very snugly and are liquid resistant. The smooth printed surface makes it easy to wipe up spills with a dry cloth.

Are your play mats OK if I have pets?

We have had mixed reviews regarding pets and it will depend on the size and breed. Sharp pet claws may damage the printed surface so should be avoided.

Can I use a vacuum cleaner on the play mats?

Please use caution as vacuum cleaners vary and could cause damage to the mats if suction power is too high.

NamaMat

What are the cleaning instructions?

Use water, mild hand or dish-washing soap and a damp sponge or cloth only, and then dry completely with a dry towel prior to using. Avoid using harsh or abrasive detergents, window or floor cleaners.

After cleaning the floor underneath your NamaMat, make sure to dry the floor before placing your mat again. Moisture could become trapped under your NamaMat and may not dry. Prolonged exposure to moisture or liquid trapped under your mat may cause mold or mildew which could damage some types of flooring surfaces.

Everly Mat

What are the cleaning instructions?

Clean your Everly Mat with water, mild soap and a damp sponge or cloth. You may use all-purpose cleaners or mild dish-washing soap to clean your mat. DO NOT USE window cleaners, floor cleaners, acetone or alcohol on your mat. Do not machine wash or launder Everly Mat.

SAFETY

Roam Free Play Mats

Roam Free Play Mats are made of premium quality EVA foam. They are non-toxic and rigorously tested to the US Safety Standard and EU Toy Directive to ensure they meet and exceed requirements limiting heavy metals, lead, formamide and phthalates in children's products. Our play mats are California Prop 65 and REACH compliant.

Age Suitability

Roam Free play mats are suitable for All Ages - 0 Months+

Everly Mat

Everly Mat is made from a high quality polyurethane fabric with printed top design. Everly Mat meets or exceeds ASTM standards for children’s products and is CA Prop 65 compliant.

Age Suitability

Everly mats are suitable for All Ages - 0 Months+

NamaMat

NamaMat is made from phthalate-free polyurethane foam with imported top fabric.

Age Suitability

NamaMat is for standard household use and has not been tested as a children’s product.

GENERAL

What are your play mats made of?

Roam Free™ Play Mats are made of premium quality, non-toxic EVA foam.

Are you coming out with any colors or patterns?

Yes - We have some exciting new releases in store. Add your email address to our subscriber list (below) to be notified of new releases, flash sales, and promotions.

Should I use a rug pad under my mat?

Roam Free Play Mat

Most customers anchor the play mat against a wall or with a heavy toy basket. If you prefer to use the mat in the center of the room we do suggest a standard size (4x6, 6x8) non-slip rug pad.

NamaMat

NamaMats generally provide better grip on hard floors than rugs. If you find your NamaMat moving on slick flooring, you can use rug grip pads that can be found online or at many local home-goods stores.

Can I connect the mats to create a different size than what's listed?

Yes - our Roam Free™ Play Mats connect seamlessly to create play spaces both big and small. Tiles are 2 ft x 2ft. Check out our Custom Sizing Guide or contact us for assistance.

I am not sure which color I prefer, do you offer color swatches?

Unfortunately we do not currently offer color swatches.

Can the play mats be placed on carpet?

Low-pile carpet is usually fine but we do not recommend using the tiles on medium to high pile carpeting.

Can heavy furniture or gym equipment be placed on the the mats?

EVA foam is a soft product and heavy furniture or equipment is likely to leave a permanent indentation.

Do your products include a warranty?

Damaged or defective products are covered under our one year limited warranty. If you believe you have received damaged or defective merchandise, please immediately discontinue use of the product and contact us for a warranty replacement via warranty@littlenomad.zendesk.com

Do you offer returns or exchanges?

Please visit our policies page for information on returns and exchanges.

Can NamaMat be used in the bathroom?

NamaMat is not recommended for use in bathrooms or wet environments and should not be stepped on with wet feet as the surface of the mat may be slippery when your feet are wet.

What kind of shoes can I wear on my mat?

Shoes with a flat bottom are best. Do not wear high=heeled shoes as the sharp heels may potentially damage the surface of all of our mat products.

Are all of your mats water/liquid resistant?

Yes, all of our products are liquid resistant so spills can be wiped up easily! Note - mats become slippery when wet!

Is NamaMat pet-friendly?

Our mats are durable enough for daily use and are considered pet friendly. But, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well. Our mats are non-toxic and are considered safe for pets, however we recommend you contact your veterinarian if your pet ingests any portion of the mat or any object that is not considered edible.

Can I use a vacuum cleaner to clean my mat?

Any power vacuum cleaner should be avoided due to their high speed rotating brushes which can cause damage to the surface of your mat.